What Personal Information do we collect?
Soprano coffee Pty Ltd trading as ”Soprano Coffee” collects Personal Information from a variety of sources including from members of the public, advertisers, prospective employees, mailing lists, recruitment agencies, contractors and business partners.
In general, the personal information Soprano Coffee collects includes (but is not limited to) name, address, contact details, gender, occupation and where relevant, financial information, including credit card information, banking details and income information.
Obtaining Personal Information
We obtain most Personal Information through Soprano Coffee account registration process and updates to account details. You may provide information when you request or acquire a product or service from Soprano Coffee or its related companies, provide a product or service to Soprano Coffee, complete a survey or questionnaire, enter a competition, participate in forums or when you communicate with Soprano Coffee by email, telephone or in writing (for example if you contact customer service or provide feedback).
We also obtain information through device technologies called ‘Cookies’. Cookies are data files placed on your device or computer and often include an anonymous unique identifier. You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. Soprano Coffee may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focused advertising that Soprano Coffee believes may be of interest, based on that information. In some cases a web page might contain more than one cookie, the information gathered from these different cookies are used to build statistical and demographical information which does not identify you personally to advertisers and other third parties for marketing, promotional purposes.
To disable your cookies, please refer to the help menu within your Internet browser. However, cookies allow you to take full advantage of some of Soprano Coffee’s coolest features, and we recommend that you leave them turned on.
Soprano Coffee from time to time collects information from via Indirect collection. Soprano Coffee endeavours to collect personal information about an individual only from that individual. However, in some circumstances, Soprano Coffee may obtain personal information from a third party. If you provide personal information about another person to Soprano Coffee, Soprano Coffee requires that you inform that person you have done so and provide them with a copy of this policy.
How Soprano Coffee Uses Personal Information?
Soprano Coffee may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection. Soprano Coffee generally uses personal information to:
- communicate with you;
- provide you with products or services you have requested
- personalise your experiences on Soprano Coffee, including saving shopping cart information;
- help Soprano Coffee manage and enhance its services;
- provide you with ongoing information about opportunities on Soprano Coffee in which Soprano Coffee believes you may be interested;
- give you the opportunity from time to time to receive email and ‘e-newsletters’ from Soprano Coffee
In most cases where Soprano Coffee asks you to provide information about yourself, if you do not provide Soprano Coffee with that information, Soprano Coffee will not be able to provide you with the requested product or service.
When you place an order through the Site, we will maintain your Order Information for our records, unless you ask us to delete this information.
Seeking Access to Personal Information
You have the right to seek access the Personal Information held about you and to advise Soprano Coffee of any inaccuracy, exceptions to this right is set out in the Privacy Act.
If you make an access request, please use the contact information below. Soprano Coffee will ask you to verify your identity and specify what information you require. If you are a resident of the European Union we are processing your information in order to fulfill contracts we have with you (for example, if you make an order through the Site), or otherwise our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including US, Canada, and Australia.
Sharing Your Personal lnformation
Information about our customers is an important part of our business, and we are not in the business of selling it to others.
Soprano Coffee may also provide your information to:
- Third parties engaged by Soprano Coffee to perform functions on its behalf, such as processing credit card information, order fulfillment, mailouts, shipping, debt collection, marketing, research and advertising;
- Third parties authorised by you to receive information held by Soprano Coffee
We use the BigCommerce e-commerce platform to power our online store – you can read more about how WooCommerce uses your Personal Information here: https://www.bigcommerce.com/privacy-policy. We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptput.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe maybe of interest to you, for information about how targeted advertising works, you can visit the National Advertising Initiatives (‘NAI’) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
How Secure Is Personal Information?
Soprano Coffee manages Personal Information in accordance with this policy and the Australian Commonwealth Privacy Act.
Soprano Coffee protects the Personal Information Soprano Coffee holds from misuse, loss, unauthorised access, modification or disclosure by various means including firewalls, password access, secure servers and encryption of credit card transactions. Soprano Coffee uses Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.